Warranty

As producers of our own eyewear brands, we provide a warranty of 12 months.

We guarantee all products are exempt from defects, each pair of eyewear is checked by us prior to shipping.

Product’s package includes a safety info card that contains all the needed information about product care and warranty.

Returns

Products must be returned within 14 days of receiving the items for a refund.

Each product must be in its original condition including its packaging. Products with signs of wear and/or missing original packaging are not subject to returns/refunds. 

Customers are in charge for returns shipping method and shipping cost. 


Return Process Steps:

  1. Contact our Customer Care at su*****@ey********.com
  2. In your email please include your order number and the email address used when placing your order.
  3. Attach clear pictures of product where its unworn condition is shown.
  4. Explain the reason of return.
  5. Wait for response from our Customer Care.
  6. After receiving a reply from Customer Care proceed to shipping the item to the address provided.
  7. Once your return reaches our warehouse, please allow 48 hours for processing. After the returned product is checked and its original condition is confirmed, you will receive an email confirming that the refund has been issued.

Refunds

All refunds will occur via the original payment method, please be aware that payments can take up to 5 business days to process depending on your payment method.

Returned items will be refunded excluding the cost of shipping.

Missing or Defective Goods

Check your order as soon as it arrives to make sure everything is as expected.

If your order is incorrect or an item is missing or damaged:

  1. Contact our Customer Care team sending an email to su*****@ey********.com indicating your order number. Please consider that you must contact us within 14 days of receiving the shipment as we will not be able to accept responsibility for items after this time frame.
  2. Attach clear pictures of the incorrect or damaged product received, including the SKU code of the eyewear (usually found on the inside of the left temple), the delivery note and the packaging.
  3. Indicate if you wish to receive a replacement (confirming the delivery address) or a refund. In case of replacement, a new product will be sent to you as soon as the damaged product has been received and processed at our warehouse.

Our Customer Care team will assess the information provided and investigate further. We will get back to you as soon as possible with a resolution.